Privacy Policy

1. Introduction

Twist Software Technologies ("Twist," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our waste management software platform and services.

By using Twist, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, company name, and billing information
• Service Data: Customer addresses, route information, service schedules, container data, and work order details
• Payment Information: Credit card details and billing addresses (processed securely through Stripe)
• Communications: Messages, support requests, and feedback you provide to us

2.2 Information Collected Automatically

• Usage Data: Features used, time spent, and interaction patterns within the platform
• Device Information: IP address, browser type, operating system, and device identifiers
• Location Data: GPS coordinates for route tracking and service verification (with your permission)
• Log Data: Server logs, error reports, and system diagnostics

3. How We Use Your Information

We use collected information for:

• Providing and maintaining our services
• Processing payments and managing subscriptions
• Route optimization and service scheduling
• Customer support and communication
• Platform improvements and feature development
• Security monitoring and fraud prevention
• Compliance with legal obligations
• Analytics and performance monitoring

4. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

4.1 Service Providers

• Payment Processing: Stripe for secure payment handling
• Cloud Hosting: Infrastructure providers for data storage and processing
• Email Services: SendGrid for transactional emails
• Analytics: Tools to understand usage patterns and improve services

4.2 Legal Requirements

We may disclose information if required by law, court order, or to protect our rights, property, or safety, or that of our users or others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement industry-standard security measures including:

• Data encryption in transit (SSL/TLS) and at rest
• Enterprise data isolation ensuring your information remains private and secure
• Regular security audits and monitoring
• Access controls and authentication requirements
• Secure backup and disaster recovery procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account termination, we may retain certain data for:

• Legal compliance and regulatory requirements
• Dispute resolution and fraud prevention
• Backup and disaster recovery (typically 30-90 days)
• Aggregated analytics (anonymized data)

7. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal obligations)
• Portability: Receive your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Object: Object to certain data processing activities

To exercise these rights, contact us at privacy@twisoftwaretech.com

8. Cookies and Tracking

We use cookies and similar tracking technologies to improve user experience and analyze platform usage:

• Essential Cookies: Required for platform functionality and security
• Analytics Cookies: Help us understand usage patterns
• Performance Cookies: Monitor system performance and errors

You can control cookies through your browser settings, though some features may not function properly if disabled.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Twist is not intended for individuals under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.

11. International Users

Your information may be transferred to and processed in the United States or other countries where our service providers operate. By using Twist, you consent to such transfers.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the platform. Continued use after changes constitutes acceptance of the updated policy.

13. Contact Us

For questions about this Privacy Policy or our privacy practices, contact us: