SMS text alerts

Optional, opt-in transactional texts for customers of haulers who use Twist. This page is the public description of how consent is collected.

Who texts you

Twist Software Technologies operates the messaging number. Each message starts with the hauler’s company name (the Twist division), not “Twist.” Example: Example Hauling Co.: Invoice 1042 is ready.

Texts are account notifications only (invoice ready, payment failed or received, missing payment method, card expiring). We do not send marketing, promotions, or collections/shutoff texts. SMS is never the legal invoice — email or mail remains the record.

How customers opt in (web form)

Customers opt in themselves in the customer portal: Account settings → Text alerts. The form is never pre-checked. They must:

  1. Provide a dedicated mobile number (not automatically the billing/office phone).
  2. Choose Billing alerts and/or Service alerts.
  3. Check the disclosure checkbox (required).
  4. Submit Opt in.

New customers default to SMS off. A hauler turning SMS on for their company does not opt anyone in. Frequency varies (typically a few messages per billing cycle). Message and data rates may apply.

Disclosure shown on the form (hauler name filled in):

Example Hauling Co. may send transactional Billing and/or Service text alerts to the mobile number you provide. Frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help.

Portal form (as shown to the customer)

Other opt-in methods

A customer-service representative may record consent during a call (verbal) or from a paper form. The same disclosure must be accepted, a consent source selected, and a capable mobile number on file. CSRs cannot opt someone in with a blank source or an unchecked disclosure.

Opt-out and help

  • Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) — opt-out is immediate.
  • Reply HELP for help text. HELP does not opt you out.
  • Reply START (or YES, UNSTOP) after a STOP, or opt in again in the portal.
  • Portal and CSR screens also have Turn texts off.

Sample messages

Opt-in confirmation:

Example Hauling Co.: You are opted in for billing text alerts. Reply STOP to opt out. Reply HELP for help. Msg & data rates may apply.

Invoice ready (typical account notification):

Example Hauling Co.: Invoice 1042 is ready. https://portal.twisoftwaretech.com Reply STOP to opt out. Reply HELP for help.

HELP reply:

Example Hauling Co.: For help with text alerts, contact us or use your customer portal. Reply STOP to opt out. Msg & data rates may apply.

Privacy

See our Privacy Policy. Questions: privacy@twisoftwaretech.com or support@twisoftwaretech.com.

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