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Frequently Asked Questions
What is Twist and who is it for?
Twist is a complete end-to-end waste management software platform designed for haulers of all sizes. From small family-owned operations to large municipal contractors, Twist provides route optimization, real-time fleet management, offline mobile capabilities, and comprehensive business tools.
What does "beta" mean for Twist users?
Beta means we're actively developing and refining Twist based on real-world feedback. Beta users:
- Get early access to new features
- Receive priority support from our team
- Help shape the product's development
- Enjoy special beta pricing
- May experience occasional bugs or changes (which we fix quickly!)
Does Twist work offline?
Yes! Our iOS mobile app features complete offline functionality. Drivers can access routes, complete work orders, capture photos, and record service data without an internet connection. All data automatically syncs when connectivity is restored.
How does pricing work during beta?
Beta participants receive special pricing and early adopter benefits. Contact our sales team at sales@twisoftwaretech.com to discuss pricing based on your operation's size and needs.
What platforms does Twist support?
Twist is accessible across multiple platforms:
- Web Application: Access from any modern browser (Chrome, Firefox, Safari, Edge)
- iOS Mobile App: Native app for iPhone and iPad with offline capabilities
- Admin Dashboard: Separate administrative interface for system management
Is my data secure?
Absolutely. We take security seriously with:
- Enterprise-grade encryption for data in transit and at rest
- Multi-tenant architecture with row-level security
- Regular security audits and monitoring
- Secure payment processing through Stripe
- Automatic backups and disaster recovery
Learn more in our Privacy Policy.
Can I import my existing customer and route data?
Yes! We provide data import tools and can assist with migrating your existing customer data, routes, and service schedules. Our team will work with you during onboarding to ensure a smooth transition.
How do I get started with Twist?
Getting started is easy:
- Contact us at sales@twisoftwaretech.com to join the beta program
- Schedule a demo to see Twist in action
- We'll set up your account and help import your data
- Get training for your team
- Start managing your routes and operations!
Still Need Help?
Our support team is here to assist you. We typically respond within 1 business day.